General FAQs

• Call/contact technical support

• Email/submit a case for technical support

• How to look up your Student ID in “My Info”

• School email overview

• Updating your contact and account information

• Setting up your Learning Coach account

• Setting up your Student account

• Creating successful schedules and routines

• Forgot log-in/username or password retrieval

• How to change your Online School username or password

• Setting up a K12 App account

• How to request a K12 computer

• Information on quizzes and tests

• How to download Office 365 for free on your devices

• Class connect tool for Learning Coaches

Elementary School

• Elementary school (OLS) overview

• Elementary school orientation

• Accessing courses

• Checking grades and monitoring progress (grades K-5)

Middle & High School

• Middle and high school (OMS & OHS) overview 

• Class Connect overview (grades 6-12)

• Middle and high school orientation

• Checking grades and monitoring progress (grades 6-12)

• How to download, edit, and upload Microsoft Word assignments